Joya game Privacy Policy

Personal Information Collection

When creating an account on the joya game platform, we collect your name, mobile number, email address, and date of birth. This information is used to verify your identity and ensure secure transactions. We only collect information that is necessary to provide our services. No additional information is collected, and no information is shared with third parties without your consent. Our data collection policy is conducted in compliance with applicable data protection laws in Bangladesh and international standards.

Transaction Information

When you make a deposit or withdrawal, the necessary payment-related information is collected securely. This information is used solely to complete the transaction, prevent fraud, and fulfill legal obligations. We ensure the highest level of security for transactions via bKash, Nagad, and other approved payment methods. Transaction history is securely retained for a specified period and is not disclosed except as required by law. The protection of your financial information is our top priority.

Browsing & Device Information

We automatically collect information about your device type, browser details, IP address, and your activity on the platform. This information is used to ensure platform security and improve the user experience. Cookies are used to remember your preferences and make it easier to access the platform quickly. You can manage cookies from your browser settings, though some features may become limited. We do not use any tracking technology that violates your privacy.

Data Sharing & Disclosure

Joya game never sells your personal information or transfers it to third parties for marketing purposes. However, information may be shared in certain specific cases — such as with payment processors, law enforcement agencies, or by court order. In such cases, we disclose only the minimum information necessary to fulfill legal obligations. Our service provider partners who share information are also bound to comply with our privacy standards. We take strict action against any misuse of your information.

International Data Transfers

For operational purposes, your information may sometimes be stored on secure servers outside Bangladesh. In such cases, we ensure that adequate data protection measures are in place in the destination country. All international transfers are conducted in accordance with international data protection standards. It is our responsibility to maintain the security of your information under all circumstances. We never transfer data to countries where adequate protection cannot be guaranteed.

Your Rights & Controls

Under applicable Bangladesh law, you have the right to view, correct, and delete your own personal information. You can contact our support team at any time to make any request regarding your information. We typically process such requests within 30 business days. After account closure, your information is permanently deleted within a specified period subject to legal obligations. We want you to always have full control over your information.

Marketing Communications

You can unsubscribe from our promotional messages and marketing communications at any time. It is possible to change your notification preferences from your account settings or by contacting our support directly. Even after unsubscribing, important account-related messages — such as transaction confirmations or security alerts — will continue to be sent. We respect your communication preferences and are committed to not sending unsolicited messages. For any questions related to this, FAQ Page View.

Data Protection Strategy

We use industry-standard encryption technology and secure server infrastructure to protect your information. Our systems undergo regular security testing and audits to quickly identify any vulnerabilities. Two-factor authentication and session management are in place to prevent unauthorized access to accounts. Our trained staff adhere to strict data privacy policies, and only authorized personnel can access user information. In the event of a data breach, we will immediately notify affected users and take the necessary steps.

Minor's Privacy

Joya game never collects data from or provides services to individuals under the age of 18. If we discover that information from a minor has been inadvertently collected, it will be deleted immediately. Parents are encouraged to monitor their children's online activities. If you have any concerns about this, please notify our support team directly. We are committed to building a safe and responsible digital environment.

Policy Changes & Contact

This privacy policy may be updated from time to time, and the date of the latest update will be noted on this page for any changes. For significant changes, you will be notified via your registered email or upon logging into the platform. Continued use of the platform after a policy change will be considered acceptance of the new policy. If you have any questions or comments about this policy, please email our support team. We always strive to remain transparent and responsible in protecting your information.